• Our team will review the case and approve the Refund, if qualified.
  • Within 7 days from Date of Purchase, Products must be in saleable condition with original packing and invoice. Shipping and payment processing charges are non-refundable.
  • Pickup request if cancelled for any reason can be rescheduled on request with additional charges 10 aed however the customer can go to nearby store and exchange.
  • Medicines & Products with special storage condition cannot be exchanged or returned.
  • Items should be in its original packaging/box/ labels/tags/instructions. Authenticity cards, where provided, should also be returned (damaged boxes may prevent re-sale and the refund will only be processed as per our discretion)
  • If the mode of payment is cash on delivery, then the amount will be refunded in the form of cash or Store Credit only and the action is irreversible once done and if it’s done through credit card it will be refunded to the card as per the bank policy.
  • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
  • You acknowledge and agree that returns might not be allowed for products under special discounts or under other special terms.
  • For Safety reasons any products once opened from original packing will not be refunded.

  • In any event we reserve the right to reject the exchange or return for justified reasons at our discretion.

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